Global Healthcare BPO Market (2022 to 2027) – With Accenture, IBM, Infosys and IQVIA, among others –

DUBLIN–()–The “Global Healthcare BPO Market (2022-2027) by Provider Service, Payer Service and Geography, Competitive Analysis and Impact of Covid-19 with Ansoff Analysis” report has been added to from offer.

The global healthcare BPO market is estimated to be worth USD 247.2 billion in 2022 and is projected to reach USD 386.67 billion by 2027, growing at a CAGR of 9.36%.

Market dynamics are forces that affect prices and stakeholder behaviors. These forces create price signals that result from changes in the supply and demand curves for a given product or service. The forces of market dynamics can be related to macro-economic and micro-economic factors. There are dynamic market forces other than price, demand and supply. Human emotions can also drive decisions, influence the market and create price signals.

As market dynamics impact supply and demand curves, policymakers are looking to determine how best to use various financial tools to stem various strategies aimed at accelerating growth and reducing risk.

Countries studied

  • America (Argentina, Brazil, Canada, Chile, Colombia, Mexico, Peru, United States, Rest of Americas)

  • Europe (Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Russia, Spain, Sweden, Switzerland, United Kingdom, Rest of Europe)

  • Middle East and Africa (Egypt, Israel, Qatar, Saudi Arabia, South Africa, United Arab Emirates, Rest of MEA)

  • Asia-Pacific (Australia, Bangladesh, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Taiwan, Rest of Asia-Pacific)

Competitive quadrant

The report includes Competitive Quadrant, a proprietary tool to analyze and assess the position of companies based on their industry position score and market performance score. The tool uses various factors to classify players into four categories. Some of these factors considered for analysis are financial performance over the past 3 years, growth strategies, innovation score, new product launches, investments, market share growth, etc

Ansoff analysis

The report presents a detailed analysis of the Ansoff matrix for the global Healthcare BPO market. Ansoff Matrix, also known as Product/Market Expansion Grid, is a strategic tool used to design business growth strategies. The matrix can be used to assess approaches in four strategies viz. Market development, market penetration, product development and diversification. The matrix is ​​also used for risk analysis to understand the risk associated with each approach.

The analyst analyzes the global healthcare BPO market using the Ansoff Matrix to provide the best approaches a company can take to improve its position in the market.

Based on the SWOT analysis conducted on the industry and industry players, the analyst has designed appropriate strategies for market growth.

Why buy this report?

  • The report offers a comprehensive assessment of the global Healthcare BPO market. The report includes in-depth qualitative analysis, verifiable data from authentic sources, and market size projections. Projections are calculated using proven research methodologies.

  • The report has been compiled through extensive primary and secondary research. The main research is done through interviews, surveys and observations of renowned personnel in the industry.

  • The report includes in-depth market analysis using Porter’s 5 forces model and Ansoff’s matrix. Additionally, the impact of Covid-19 on the market is also presented in the report.

  • The report also includes the regulatory scenario in the industry, which will help you to make an informed decision. The report discusses the major regulatory bodies and major rules and regulations imposed on this industry across various geographies.

  • The report also contains competitive analysis using Positioning Quadrants, the analyst’s competitive positioning tool.

Market dynamics


  • Growing demands for flawless pharmacovigilance

  • Pressure to reduce rising health care costs

  • Increased R&D costs and strict regulations


  • Hidden cost of outsourcing


  • Top-rated healthcare outsourcing companies investing in emerging economies

  • Need for structured processes, documentation


  • Lack of qualified professionals

  • Inter Competition for Hospital Management Companies

Market segmentation

The global healthcare BPO market is segmented on the basis of provider service, payer service and geography.

  • By provider service, the market is categorized into patient care, patient enrollment, and revenue cycle management.

  • By payer service, the market is categorized into billing and account management services, care management, claims management services, HR services, integrated front-end services and back-office operations, membership management services, development services of products and business acquisition and supplier Mr .

  • By geography, the market is categorized into Americas, Europe, Middle East & Africa, and Asia-Pacific.

Companies cited

  • Accenture, PLC

  • Cognizant Technology Solutions Corp.

  • Firstsource Solutions, Ltd.

  • Gebbs Healthcare Solutions, Inc.

  • HCL Technologies, Ltd.

  • Hinduja Global Solutions, Ltd.

  • IBM Corp.

  • infosys, ltd.

  • Invensis Technologies Pvt. ltd.


  • Koninklijke DSM AG

  • Mphasis, Ltd.

  • NTT Data Corp.

  • Omega Health

  • R1RCM, Inc.

  • Sykes Enterprises, Inc.

  • TCS, Ltd.

  • Wipro, Ltd.

  • WNS, Ltd.

  • Xerox Corp.

For more information on this report, visit